Invisible Expert Marketplace is seeking a Customer Support L2 professional to oversee a team of Customer Support Agents focusing on retirement plans. The role necessitates strong leadership, technical support experience, and fluency in English
Job Summary
Oversee Customer Support Agents helping clients manage and optimize their retirement plans.
Provide advanced-level support and handle escalations from other Agents, delivering accurate guidance on retirement plan offerings.
Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management, generating reports on team performance.
Matching Summary
Match Score: 85
Invisible Expert Marketplace is seeking a Customer Support L2 professional to oversee a team of Customer Support Agents focusing on retirement plans. The role necessitates strong leadership, technical support experience, and fluency in English.
Salary
Hourly: $8–$11/hour; Not specified; Not specified
Skills & Requirements
Must-have
Customer Support L2
English fluency
Zendesk and Aircall
Retirement plan support
Technical troubleshooting
Nice-to-have
Quality management experience
Continuous improvement focus
Team leadership skills
Key Requirements
Proven lead role experience
Contact center or customer service background
Technical support or financial services experience