Customer Engagement Officer

Stagecoach Group

Northampton, GB
Base: £26,400 py; bonus/equity: not specified; ben...
Not specified (likely on-site based on job responsibilities).
Customer service experience
Excellent communication skills
Proactive and community-minded
Stagecoach Group is seeking a Customer Engagement Officer for a fixed-term position in Northampton, offering a salary of £26,400 per annum. The role involves enhancing the experience of bus users by providing support, information, and promoting public transport within the community

Job Summary

  • Provide directions and travel advice to bus users in Northampton and surrounding areas.
  • Support the use of the Stagecoach App and gather feedback to improve services.
  • Represent Stagecoach at community meetings and promote bus use.

Matching Summary

Match Score: 75

Stagecoach Group is seeking a Customer Engagement Officer for a fixed-term position in Northampton, offering a salary of £26,400 per annum. The role involves enhancing the experience of bus users by providing support, information, and promoting public transport within the community.

Salary

Base: £26,400 p/a; Bonus/Equity: Not specified; Benefits: Defined Contribution pension scheme, Death in Service cover, 25 days holiday (pro rata) plus bank holidays, Free Stagecoach travel pass, Access to Hapi platform, Access to Employee Assistance Programme

Skills & Requirements

Must-have

  • Customer service experience
  • Excellent communication skills
  • Proactive and community-minded
  • Familiarity with local bus network
  • Ability to travel across the area

Nice-to-have

  • Passion for helping people
  • Ambassador for bus travel
  • Support sustainable travel initiatives

Key Requirements

  • Experience in a customer-facing role
  • Ability to travel easily across the area
  • Willingness to spend time outdoors

Work Rights

Not specified

Tailored Resume

Cover Letter