Senior Member Services Officer

State Employees' Credit Union

Pembroke, North Carolina, United States
Not specified
Review and approve loans within lending limits
Resolve member complaints independently
Process foreign and domestic wire transfers
The State Employees' Credit Union is seeking a Senior Member Services Officer in Pembroke, North Carolina, who embodies the credit union philosophy of "People Helping People" and has extensive experience in branch operations. The ideal candidate will resolve member issues, evaluate loan applications, and mentor junior staff, while ensuring compliance with credit union policies

Job Summary

  • The Senior Member Services Officer is responsible for resolving member issues across all delivery channels and acting as a mentor to less experienced staff.
  • Employees must review and approve loans within specific lending limits while ensuring strict compliance with credit union policies and regulatory requirements.
  • The role requires proficiency in processing various transactions including tax advantaged accounts, savings bonds, and foreign currency exchanges.

Matching Summary

Match Score: 85

The State Employees' Credit Union is seeking a Senior Member Services Officer in Pembroke, North Carolina, who embodies the credit union philosophy of "People Helping People" and has extensive experience in branch operations. The ideal candidate will resolve member issues, evaluate loan applications, and mentor junior staff, while ensuring compliance with credit union policies.

Skills & Requirements

Must-have

  • Review and approve loans within lending limits
  • Resolve member complaints independently
  • Process foreign and domestic wire transfers
  • Maintain confidentiality of member information
  • Complete Consumer Lending Program courses

Nice-to-have

  • Demonstrated ability to train others
  • Serve as a mentor to less experienced staff
  • Knowledgeable in Financial Advisory services
  • Positive attitude toward members and teammates
  • Experience with community event organization

Key Requirements

  • High school diploma or GED equivalent
  • Minimum 4 years directly related experience preferred
  • Completion of CLP Exam within 6 months of hire
  • Completion of Core Module Program within 12 months

Work Rights

Not specified

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