It Service Assurance Specialist

The Trustee For The Salvation Army Victoria Property Trust

Blackburn, VIC, Australia
Nfp salary pyckaging: $15,900 tax free; meals + en...
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5 years experience in it service delivery
Bachelor's degree in it or computer science
Strong knowledge of itil practices
** The Salvation Army is seeking an IT Service Assurance Specialist to manage IT support services and ensure service quality in Blackburn, VIC, and Redfern, NSW. The ideal candidate will have substantial experience in IT service delivery, particularly with ITIL practices, and will contribute to continuous improvement and stakeholder engagement. **

Job Summary

  • This role ensures effective governance, coordination, and optimisation of IT support services by managing escalations and SLA performance.
  • The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free plus meals and entertainment benefits.
  • Candidates must have a minimum of 5 years' experience in a similar role within a large, complex organisation.

Matching Summary

Match Score: 75

** The Salvation Army is seeking an IT Service Assurance Specialist to manage IT support services and ensure service quality in Blackburn, VIC, and Redfern, NSW. The ideal candidate will have substantial experience in IT service delivery, particularly with ITIL practices, and will contribute to continuous improvement and stakeholder engagement. **

Salary

NFP salary packaging: $15,900 tax free; Meals and entertainment benefit: $2,650; Generous Paid Parental leave and Purchased Leave Scheme

Skills & Requirements

Must-have

  • 5 years experience in IT service delivery
  • Bachelor's degree in IT or Computer Science
  • Strong knowledge of ITIL practices
  • Experience with ServiceNow platform

Nice-to-have

  • ITIL Foundation certification
  • Coaching and team capability building
  • Continuous improvement mindset
  • Stakeholder engagement skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 5 years experience in IT service delivery
  • Mandatory National Criminal History Check
  • Working with Children Check for child-facing roles

Work Rights

Not specified

Tailored Resume

Cover Letter