Salesforce Support Consultant (developer)

Merkle

Sofia, Bulgaria
Hybrid
Salesforce platform expertise
Apex, soql, and lwc proficiency
Automation tools (flows, process builder, triggers)
Merkle is seeking a Salesforce Support Consultant (Developer) in Sofia, Bulgaria, to enhance client experiences through technical support and development on the Salesforce platform. The role emphasizes problem-solving, collaboration, and a proactive approach to customer service within a hybrid work environment

Job Summary

  • Automate processes, develop and fix bugs within the Support team to ensure a stable and efficient Salesforce environment for clients.
  • Respond to and resolve tickets in a timely and professional manner, proactively updating customers on ticket progress.
  • Embed AI and automation into support processes to strengthen competitiveness and service delivery.

Matching Summary

Match Score: 85

Merkle is seeking a Salesforce Support Consultant (Developer) in Sofia, Bulgaria, to enhance client experiences through technical support and development on the Salesforce platform. The role emphasizes problem-solving, collaboration, and a proactive approach to customer service within a hybrid work environment.

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Apex, SOQL, and LWC proficiency
  • Automation tools (Flows, Process Builder, Triggers)
  • Salesforce APIs and integrations
  • Troubleshooting technical issues
  • Customer support and problem-solving

Nice-to-have

  • AI and automation in support
  • DevOps and CI/CD pipelines
  • Proactive approach to customer support
  • Continuous improvement culture

Key Requirements

  • 3-10 years of experience
  • Salesforce Administrator or Platform Developer I certification
  • Experience with Salesforce development, support, or administration

Work Rights

Not specified

Tailored Resume

Cover Letter