Base: up to 84,000 usd py; bonus/equity: may be el...
On-site
Client service excellence
Operational process improvement
Staff recruitment and training
Epiq is seeking an Office Services Site Manager in Minneapolis, MN, responsible for overseeing daily operations and ensuring exceptional client service in an on-site support center. The role involves managing personnel, improving operational processes, and maintaining high client satisfaction
Job Summary
The Office Services Site Manager is responsible for overseeing daily operations and delivering exceptional client service at an on-site support services center.
This role ensures a consistently high level of client satisfaction by responding promptly and effectively to client needs, while continually evaluating and improving operational processes.
The Site Manager supervises all Service Specialists at the site, including recruiting, training, and supporting their ongoing professional development.
Matching Summary
Match Score: 75
Epiq is seeking an Office Services Site Manager in Minneapolis, MN, responsible for overseeing daily operations and ensuring exceptional client service in an on-site support center. The role involves managing personnel, improving operational processes, and maintaining high client satisfaction.
Salary
Base: up to 84,000 USD per year; Bonus/Equity: may be eligible for an annual bonus; Benefits: Not specified
Skills & Requirements
Must-have
Client service excellence
Operational process improvement
Staff recruitment and training
Monthly production reporting
Facility organization and standards
Nice-to-have
Professional presentation
High ethical standards
Flexibility to meet client needs
Key Requirements
High School Diploma or equivalent
Minimum 2 years' experience in office services or service industry