Senior Principal Application Support Engineer & Shift Lead – Operations
Lilly
Not specified; not specified; appropriate adjustme...
10-14+ years application support experience
Incident command and major incident response
Root cause analysis and problem management
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems within a global healthcare leader
Job Summary
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems within a global healthcare leader.
The position requires leading end-to-end support operations, including major incident command, shift leadership, and driving continuous reliability improvements across distributed applications.
Candidates must demonstrate exceptional communication skills under pressure while mentoring engineers and influencing cross-functional teams to prevent incidents rather than just responding to them.
Matching Summary
This role serves as the senior-most operational authority responsible for the health, stability, and operability of production systems within a global healthcare leader.
Salary
Not specified; Not specified; Appropriate adjustments provided for non-standard hours