Competitive salary; not specified; 401k with emplo...
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Bachelor's degree or 5+ years experience
Excellent troubleshooting skills
Strong knowledge of networks and linux
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Axon Enterprise is seeking a Technical Support Engineer for its Dedrone division, focusing on providing first and second-level support to customers and partners globally. The ideal candidate should possess strong troubleshooting skills, experience in customer support, and familiarity with networks and Linux, all while embodying a culture that values teamwork and communication.
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Job Summary
The Technical Support Engineer provides comprehensive 1st through 3rd level support for Dedrone by Axon customers and partners worldwide.
Employees are expected to take ownership of customer issues, diagnose complex hardware and software problems, and collaborate with engineering teams for root cause analysis.
Axon offers competitive benefits including medical, dental, vision plans, paid parental leave, and a culture focused on protecting life and safety.
Matching Summary
Match Score: 75
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Axon Enterprise is seeking a Technical Support Engineer for its Dedrone division, focusing on providing first and second-level support to customers and partners globally. The ideal candidate should possess strong troubleshooting skills, experience in customer support, and familiarity with networks and Linux, all while embodying a culture that values teamwork and communication.
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Salary
Competitive salary; Not specified; 401k with employer match
Skills & Requirements
Must-have
Bachelor's degree or 5+ years experience
Excellent troubleshooting skills
Strong knowledge of networks and Linux
Fluent English and Spanish
US Citizenship required
Nice-to-have
Consumer UAV protocols knowledge
Basic RF technology understanding
Cloud computing solutions familiarity
Drone pilot license
Willingness to travel
Key Requirements
US Citizenship required
Must pass CJIS background check
Fluent in English and Spanish
Bachelor's degree or 5+ years relevant work experience
Ability to obtain US Government security clearance