Service Sales Officer

KONE

Tianjin, China
Telesales and phone sales
Customer relationship development
Lead qualification and opportunity creation
Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services

Job Summary

  • Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services.
  • Responsible for gathering market and competitor information, handling complaints and queries, and supporting finance in money collection.
  • KONE fosters an innovative and collaborative culture valuing individual contributions, employee engagement, and sustainability, offering opportunities for career and personal growth.

Matching Summary

Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services.

Skills & Requirements

Must-have

  • Telesales and phone sales
  • Customer relationship development
  • Lead qualification and opportunity creation
  • Contract renegotiation and retention
  • Complaint and query handling
  • Market and competitor information gathering

Nice-to-have

  • Collaborative working culture
  • Employee engagement focus
  • Sustainability integral to culture
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Experience in telesales
  • Sales plan execution
  • CRM system monitoring

Work Rights

Not specified

Tailored Resume

Cover Letter