Customer Care Representative-35-19

UPS

Not specified (assumed office-based due to customer interaction).
Strong customer service skills
Excellent listening skills
Written and verbal communication
UPS is seeking a Customer Care Representative to enhance customer service and support package delivery solutions. Ideal candidates should possess strong communication and problem-solving skills and have experience in a fast-paced environment

Job Summary

  • This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions.
  • The role involves assisting customers with questions about packages and collaborating with other employees to find delivery solutions.
  • Employees must meet or exceed Key Performance Indicator metrics including Customer Survey Scores, Quality, and Adherence to Schedule.

Matching Summary

Match Score: 80

UPS is seeking a Customer Care Representative to enhance customer service and support package delivery solutions. Ideal candidates should possess strong communication and problem-solving skills and have experience in a fast-paced environment.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Excellent listening skills
  • Written and verbal communication
  • Problem solving abilities
  • Manage multiple tasks simultaneously
  • High attention to detail

Nice-to-have

  • Ability to work with minimal supervision
  • Fast-paced environment experience
  • Ideas for improving UPS experience
  • Collaborative team player

Key Requirements

  • English proficiency (70%)
  • Systems management (Office)
  • Customer service or general administrative experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter