Base: $25.00– $28.00 hourly; bonus/equity: up to 1...
Fully remote
Workforce management traffic analyst
Interpret customer contact data
Formulate and implement staffing plans
Avis Budget Group is seeking a Workforce Management Analyst to support their contact center operations remotely. The role involves analyzing customer contact data, managing staffing plans, and ensuring optimal resource allocation to meet service goals
Job Summary
The Workforce Management Traffic Analyst will be responsible for interpreting customer contact data, formulating, and implementing modifications to staffing plans for employee schedules and skill assignments to balance resources, both in real time and for future planning.
This role will provide input and assist in the management of staff resources dynamically to support call center network goals and expectations.
Access to Medical, Dental, Vision, Life and Disability insurance, 401(k) Retirement Plan with company matched contributions, and employee discounts on Avis/Budget cars are among the perks.
Matching Summary
Match Score: 85
Avis Budget Group is seeking a Workforce Management Analyst to support their contact center operations remotely. The role involves analyzing customer contact data, managing staffing plans, and ensuring optimal resource allocation to meet service goals.
Salary
Base: $25.00– $28.00 hourly; Bonus/Equity: up to 10 % bonus opportunities; Benefits: Medical, Dental, Vision, Life and Disability insurance, 401(k) Retirement Plan
Skills & Requirements
Must-have
Workforce Management Traffic Analyst
Interpret customer contact data
Formulate and implement staffing plans
Real-time resource allocation
Create and adjust routing profiles
Monitor contact center volume
Nice-to-have
Defining the future of mobility
Performance driven culture
Support for internal and outsourced centers
Dynamic staff resource management
Key Requirements
1-2 years prior RPM / WFM experience
Two years' experience in a Call Center environment
High School diploma or equivalent
Knowledge of Verint WFM Software or similar
Intermediate knowledge of ACD Technology
High level of computer expertise, including MS Office Suite