Ln Venues, Director Of Fan Engagement

Live Nation Entertainment

Not specified; not specified; comprehensive benefi...
8+ years audience engagement experience
Ai-enabled customer engagement tools
Social listening and sentiment analysis
The role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing insights

Job Summary

  • The role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing insights.
  • This position oversees AI-enabled customer engagement tools while managing escalation workflows and sensitive issues across owned venues.
  • Live Nation offers comprehensive benefits including free concert tickets, 401(k) matching, and extensive career development programs.

Matching Summary

The role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing insights.

Salary

Not specified; Not specified; Comprehensive benefits including health, paid time off, 401(k), and stock reimbursement

Skills & Requirements

Must-have

  • 8+ years audience engagement experience
  • AI-enabled customer engagement tools
  • Social listening and sentiment analysis
  • Community management strategy leadership
  • UGC and creator amplification strategies

Nice-to-have

  • Entrepreneurial spirit and innovation
  • Experience in fast-paced matrixed orgs
  • Strong fan culture understanding
  • Crisis response and escalation management
  • Inclusive team culture development

Key Requirements

  • 8+ years in audience engagement or digital marketing
  • Proven experience managing CX workflows and escalations
  • Strong communication skills in matrixed organizations

Work Rights

Not specified

Tailored Resume

Cover Letter