Reservations Supervisor

Fairmont Banff Springs

Banff, Canada
$28.57 ph; hourly rates increase after six months,...
On-site
Opera property manager system
Strong analytical skills
Strong organizational skills
Oversee daily operations of the in-house Reservations department (team of up to 19, including three coordinators)

Job Summary

  • Oversee daily operations of the in-house Reservations department (team of up to 19, including three coordinators).
  • Lead team development by creating training materials, updating SOPs, managing incentives, addressing guest concerns, and supporting departmental initiatives.
  • Subsidized staff accommodation provided on-site for full time status employees.

Matching Summary

Oversee daily operations of the in-house Reservations department (team of up to 19, including three coordinators).

Salary

$28.57 per hour; Hourly rates increase after six months, and yearly to three years; At three years the pay rate for this role would be $31.30

Skills & Requirements

Must-have

  • Opera Property Manager System
  • strong analytical skills
  • strong organizational skills
  • strong administrative skills
  • deal with multiple priorities

Nice-to-have

  • gregarious personality
  • passion for hotel operations
  • attention to detail
  • problem solving skills

Key Requirements

  • Previous Room Reservations experience
  • hotel operations experience
  • sales experience
  • 18 months+ commitment to role
  • Working knowledge of Central Reservations System
  • Legally eligible to work in Canada

Work Rights

Legally eligible to work in Canada

Tailored Resume

Cover Letter