As a Customer Success Technical Advisor (CSTA), you are the strategic technical linchpin for Trend Micro’s enterprise clients, ensuring customers achieve measurable cybersecurity resilience
Job Summary
As a Customer Success Technical Advisor (CSTA), you are the strategic technical linchpin for Trend Micro’s enterprise clients, ensuring customers achieve measurable cybersecurity resilience.
You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.
At Trend, you will have access to Medical Insurance, Mental Health Support through access to EAP, Gym reimbursements, Paid Parental Leave etc.
Matching Summary
As a Customer Success Technical Advisor (CSTA), you are the strategic technical linchpin for Trend Micro’s enterprise clients, ensuring customers achieve measurable cybersecurity resilience.
Skills & Requirements
Must-have
TrendAI Vision One platform mastery
Outcome-driven customer success
Deep technical root cause analysis
Hybrid-cloud infrastructure expertise
Security frameworks knowledge
Nice-to-have
Strategic technical linchpin
Trusted advisor role
Proactive resilience building
Cross-functional orchestration
Diverse perspectives and experiences
Key Requirements
10+ years in technical support, security architecture, systems engineering, or consulting
Strong knowledge of SIEM/SOC operations
Deep understanding of Windows Server, Linux, Solaris
Expertise in AWS, Azure, GCP
Bachelor’s Degree in Engineering, Computer Science, or equivalent preferred