Customer Service Representative

Merck & Co., Inc.

Onsite
Proven experience in sales-based customer services role
Gcse level qualifications in english math ict
Ability to manage high workloads in team environment
This fully onsite role requires a professional passionate about delivering exceptional customer service and building long-lasting relationships

Job Summary

  • This fully onsite role requires a professional passionate about delivering exceptional customer service and building long-lasting relationships.
  • The successful candidate will manage orders end-to-end while providing consultative advice on the company's range of livestock intelligence products.
  • Responsibilities include driving customer engagement on online platforms and resolving queries through various channels including phone, email, and social media.

Matching Summary

This fully onsite role requires a professional passionate about delivering exceptional customer service and building long-lasting relationships.

Skills & Requirements

Must-have

  • Proven experience in sales-based customer services role
  • GCSE level qualifications in English Math ICT
  • Ability to manage high workloads in team environment
  • Comfortable switching between multiple systems daily
  • Microsoft 365 daily skills proficiency

Nice-to-have

  • Flair for building strong customer relationships
  • Consultative advice on product range
  • Data accuracy mindset for billing compliance
  • Adaptability to different customer personalities
  • Experience with outbound call sales opportunities

Key Requirements

  • GCSE level or above in English, Math, and ICT
  • Proven experience in sales-based customer services
  • No relocation or visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter