Head of Customer Strategy

Bupa

Melbourne, Australia
On-site
Senior level management experience in strategy
Experience translating insight into strategy and action
Ability to influence diverse stakeholders including senior leaders
The role focuses on defining, embedding, and evolving the Domestic Customer Strategy to uplift market share and customer NPS outcomes

Job Summary

  • The role focuses on defining, embedding, and evolving the Domestic Customer Strategy to uplift market share and customer NPS outcomes.
  • This position serves as a key leader in the strategy community across APAC, collaborating with other business units to deliver against enterprise strategy.
  • Bupa values wellbeing, identity, and personal story, fostering a fair and inclusive workplace free from discrimination.

Matching Summary

The role focuses on defining, embedding, and evolving the Domestic Customer Strategy to uplift market share and customer NPS outcomes.

Skills & Requirements

Must-have

  • Senior level management experience in strategy
  • Experience translating insight into strategy and action
  • Ability to influence diverse stakeholders including senior leaders
  • Strong written and presentation skills for complex data
  • Proven ability to deliver under tight time constraints

Nice-to-have

  • Mix of consulting and in-house large organization experience
  • Collaborative culture building across APAC
  • Championing a culture of innovation and strategic thinking
  • Experience in service-based industry

Key Requirements

  • Degree qualified ideally with an MBA or equivalent
  • Senior level management experience leading customer or corporate strategy function
  • Experience in successfully partnering across functions in complex matrix organizations

Work Rights

Not specified

Tailored Resume

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