User Support Technician

ncwildlife.gov

Bertie, North Carolina, US
Technical support for it systems
Hardware and software troubleshooting
Knowledge of system security protocols
The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees responsible for safeguarding and preserving lives and property

Job Summary

  • The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees responsible for safeguarding and preserving lives and property.
  • This position provides consultation, support, and training to users of computer or other IT-based systems located throughout the Bertie Correctional Institution.
  • The role requires strong communication skills and the ability to support a broad range of technologies and resolve both routine and escalated technical problems.

Matching Summary

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees responsible for safeguarding and preserving lives and property.

Skills & Requirements

Must-have

  • Technical support for IT systems
  • Hardware and software troubleshooting
  • Knowledge of system security protocols
  • Strong communication skills
  • Ability to work independently
  • Technical problem resolution

Nice-to-have

  • Planning and organizing technical procedures
  • Consultancy skills for business needs
  • Ability to document and present solutions
  • Analytical problem identification

Key Requirements

  • Knowledge of software and hardware installation
  • Understanding of system security protocols
  • Ability to work with minimal supervision
  • Experience in technical support roles

Work Rights

Not specified

Tailored Resume

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