Lead Veterinary Customer Service Representative

Boston Street Animal Hospital

Wakefield, RI, United States
$22-$25ph; benefits: health, dental, + vision bene...
Exceptional client service
Veterinary software competency
Handle escalated client concerns
Lead, support, and mentor the reception team to ensure smooth daily operations

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.
  • At AmeriVet, we’re committed to your growth, development, well-being, and success.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations.

Salary

$22-$25/hr; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary software competency
  • Handle escalated client concerns
  • Lead reception team
  • Patient flow management

Nice-to-have

  • Compassionate and patient
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems

Work Rights

Not specified

Tailored Resume

Cover Letter