Conrad Singapore Orchard is seeking a Guest Service Executive to enhance the guest experience at their service center. The role involves supervising team activities, responding to guest inquiries, and ensuring high standards of service within the hotel
Job Summary
The role involves overseeing the Conrad Service Team to ensure guests receive optimum service in accordance with Conrad Hotels and Resorts standards.
Candidates must be knowledgeable about all hotel facilities, restaurant menus, and promotions while handling multiple calls simultaneously.
The position requires maintaining high grooming standards and ensuring accurate communication regarding daily events and VIP guests.
Matching Summary
Match Score: 85
Conrad Singapore Orchard is seeking a Guest Service Executive to enhance the guest experience at their service center. The role involves supervising team activities, responding to guest inquiries, and ensuring high standards of service within the hotel.
Skills & Requirements
Must-have
Supervise Conrad Service Center activities
Handle guest calls and special requests
Maintain Forbes standards of service
Knowledge of hotel facilities and menus
Use OnQ PM and SynergyMMS systems
Promote Hilton Honors program benefits
Nice-to-have
Positive attitude and outgoing personality
Calm and organized work ethic
Ability to prioritize multiple tasks
Excellent interpersonal communication skills
Familiarity with VIP guest recognition
Key Requirements
Senior High School education or hospitality specialty