Senior Managed Services Analyst

Ivivamedical

Not specified
Managed services project activities
Iqvia products technical expertise
Incident management tool csm usage
Ivivamedical is seeking a Senior Managed Services Analyst to develop and deliver technology services related to their products, focusing on quality and client solutions. The role requires a Bachelor's degree in Computer Science or a related field, project management skills, and the ability to analyze and improve client experiences

Job Summary

  • The role involves developing and delivering detailed technology services through managed services project activities requiring specialized knowledge of IQVIA's products.
  • Candidates will support problem identification, system architecture definition, and solution deployment while resolving service requests using the CSM incident management tool.
  • The position requires interaction with company and client managers to monitor costs and schedules as part of project management activities.

Matching Summary

Match Score: 75

Ivivamedical is seeking a Senior Managed Services Analyst to develop and deliver technology services related to their products, focusing on quality and client solutions. The role requires a Bachelor's degree in Computer Science or a related field, project management skills, and the ability to analyze and improve client experiences.

Skills & Requirements

Must-have

  • Managed services project activities
  • IQVIA products technical expertise
  • Incident management tool CSM usage

Nice-to-have

  • Client experience feedback provision
  • Product improvement process insights
  • Broad supervision decision making

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • Equivalent experience to degree requirement

Work Rights

Not specified

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