My W&l Advisor Na

Mondelēz International

Customer service experience
Working in shared service organization
Case management systems
You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood

Job Summary

  • You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood.
  • This role requires you to comply with quality assurance and data protection activities and work within service level agreements to ensure cases are resolved effectively.
  • Mondelēz International is the world’s largest chocolate, biscuit and candy maker, with a strong North American presence and a commitment to equal opportunity employment.

Matching Summary

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood.

Skills & Requirements

Must-have

  • Customer service experience
  • Working in shared service organization
  • Case management systems
  • Operational excellence
  • Active listening skills
  • Multi-tasking and workload management

Nice-to-have

  • Process area specialism
  • Asking questions based on end-user scenarios
  • Judgment skills for employee-related questions
  • Providing feedback and proposing improvements

Key Requirements

  • Experience in customer service
  • Experience working in shared service organization
  • Experience with case management systems
  • Ability to work night shift

Work Rights

Not specified

Tailored Resume

Cover Letter