The primary focus of this position is to provide end user support and issue resolution with a focus on customer service seeking to achieve successful outcomes while removing friction from our users
Job Summary
The primary focus of this position is to provide end user support and issue resolution with a focus on customer service seeking to achieve successful outcomes while removing friction from our users.
They focus on the successful resolution of all IT support activities.
We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide.
Matching Summary
The primary focus of this position is to provide end user support and issue resolution with a focus on customer service seeking to achieve successful outcomes while removing friction from our users.
Skills & Requirements
Must-have
On-site support technician (Tier 1 & 2)
End user support and issue resolution
Customer service focus
Installation and relocation of endpoint equipment
Organizational-wide on-call rotations
Nice-to-have
Ambassador for IT at the site
Develop relationships with campus personnel
Continuous improvement opportunities
Key Requirements
High School or GED
1 year experience or CompTIA A+ Certification
ITIL Foundation certified or will work towards completion
Basic knowledge of PCs, mobile devices, software, endpoint OS
Working knowledge of information security principles