Field Service Technician (neptune) - Charleston, Wv

Orthopedicjobs

Charleston, WV, USA
Base: not specified; bonus/equity: not specified; ...
Field-based technician role
Troubleshooting and resolving product issues
Strong documentation skills
As a Field Service Technician providing support for Neptune, you will spend the majority of your time traveling between hospitals, troubleshooting issues, building positive relationships, and documenting service results

Job Summary

  • As a Field Service Technician providing support for Neptune, you will spend the majority of your time traveling between hospitals, troubleshooting issues, building positive relationships, and documenting service results.
  • The role requires the ability to solve complex problems while maintaining strong relationships with customers, sales representatives, and internal partners in a fast-paced environment.
  • Benefits include a company vehicle for business use, medical, dental, vision insurance, tuition reimbursement, 401(k) matching, paid vacation, disability insurance, employee assistance program, and discounted employee stock purchase plan.

Matching Summary

As a Field Service Technician providing support for Neptune, you will spend the majority of your time traveling between hospitals, troubleshooting issues, building positive relationships, and documenting service results.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Prescription Drug Insurance, Tuition reimbursement, 401(k) matching, Paid Vacation/Sick Time, Life and Disability Insurance

Skills & Requirements

Must-have

  • Field-based technician role
  • Troubleshooting and resolving product issues
  • Strong documentation skills
  • Traveling between hospitals
  • Proficient in Microsoft Office
  • Ability to work independently
  • Customer relationship management

Nice-to-have

  • Collaborative cross-functional partner
  • Analytical problem solver
  • Goal-oriented developer
  • Meticulous documenter
  • Strong interpersonal communication
  • Self-directed and motivated

Key Requirements

  • Minimum of 3 years technical service experience
  • Valid driver’s license with good driving record
  • High School Diploma or GED required
  • Ability to exert up to 75lbs of force occasionally
  • Adherence to HIPAA and patient confidentiality
  • Experience with biomedical equipment maintenance
  • Willingness to travel 30% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter