Connect And Assure Specialist

808

Shift-based work with rostered shifts between 7:00 am and 7:00 pm, permanent full-time.
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational support experience
The Connect and Assure Specialist role at 808 involves managing business customer orders and incidents related to nbn services, ensuring a strong customer experience. Ideal candidates will have technical knowledge in telecommunications and experience in operational environments, alongside strong communication skills

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to drive timely outcomes and a strong customer experience.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at 808 involves managing business customer orders and incidents related to nbn services, ensuring a strong customer experience. Ideal candidates will have technical knowledge in telecommunications and experience in operational environments, alongside strong communication skills.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational support experience
  • Case or account management in connections
  • Shift rotation availability 7am to 7pm

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Organisational and decision-making skills
  • Continuous improvement mindset
  • Flexible working arrangements preference

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers in operational environment

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter