Pittsburgh, Pennsylvania, United States of America
Fully remote
Supervise and mentor direct reports
Monitor team performance kpis
Implement and enhance operational processes
Johnson & Johnson is seeking an Operations Supervisor to oversee daily operations within their Innovative Medicine division. The role involves ensuring superior service delivery, mentoring a team, and improving operational efficiency, primarily in a remote work setting
Job Summary
The Operations Supervisor will oversee daily operations, ensure superior service delivery, and support a team of direct reports.
You will play a critical role in enhancing the efficiency and effectiveness of our healthcare operations, ensuring we meet the needs of our patients while maintaining the highest standards of quality and compliance.
Identify inefficiencies and recommend improvements in workflows, systems, and procedures to increase productivity and improve the patient experience.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking an Operations Supervisor to oversee daily operations within their Innovative Medicine division. The role involves ensuring superior service delivery, mentoring a team, and improving operational efficiency, primarily in a remote work setting.
Skills & Requirements
Must-have
Supervise and mentor direct reports
Monitor team performance KPIs
Implement and enhance operational processes
Handle escalated patient concerns
Track operational metrics and prepare reports
Nice-to-have
Exercise independent judgment
Manage deliverables in fast-paced environment
Exceptional customer focus
Results-oriented business solutions
Key Requirements
Bachelor's Degree in Healthcare Administration, Business Management or related field
Minimum of 4+ years working experience
3+ years in a supervisory role in a call center environment
Strong understanding of call center operations, KPIs
Proficient with call center software, CRM tools, Microsoft Office Suite