Senior Manager, Ai Solution Support Lead

Pfizer

Not specified
Ai solution support operations
Generative ai large language models
Ai agents support management
Pfizer is seeking a Senior Manager for AI Solution Support, responsible for overseeing support and operations of AI-driven applications, particularly those involving Generative AI and Large Language Models. The ideal candidate should possess substantial experience in application support management and demonstrate strong leadership and organizational skills within a regulatory environment

Job Summary

  • The AI Solution Support Lead will oversee the support and operations of AI-driven applications, requiring proficiency in AI technologies like Generative AI, Large Language Models, and AI agents.
  • Key responsibilities include managing day-to-day operations, collaborating with development teams, assisting end-users, monitoring application performance, and managing stakeholders to ensure business, compliance, and IT requirements are met.
  • The role demands strong leadership in incident response, troubleshooting, developing best practices, overseeing vendors, and building effective teams within a structured and efficient manner.

Matching Summary

Match Score: 85

Pfizer is seeking a Senior Manager for AI Solution Support, responsible for overseeing support and operations of AI-driven applications, particularly those involving Generative AI and Large Language Models. The ideal candidate should possess substantial experience in application support management and demonstrate strong leadership and organizational skills within a regulatory environment.

Skills & Requirements

Must-have

  • AI Solution Support Operations
  • Generative AI Large Language Models
  • AI agents support management
  • IT lifecycle management
  • Regulatory environment experience
  • Incident response and troubleshooting

Nice-to-have

  • Continuous innovation and improvement mindset
  • Building effective teams
  • Customer satisfaction focus
  • Stakeholder management skills

Key Requirements

  • 9+ years Application Support and Operations Management
  • Experience managing AI applications
  • Proficiency in IT lifecycle management
  • Experience in a Regulatory environment
  • Ability to navigate formal and informal networks
  • Decision-making in uncertainty
  • Implementing processes with people and technology

Work Rights

Not specified

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