Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics
Job Summary
Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics.
Generate potential sales and service leads and oversee technical scope and correctness of potential offers and orders.
Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
Matching Summary
Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics.
Salary
$103,576 - $168,311-Annually; Bonus plan: discretionary; Benefits: comprehensive and competitive Total Rewards package
Skills & Requirements
Must-have
Technical point of contact for field issues
Failure analysis and rectification
Customer requirements implementation
Sales and service lead generation
Process and collaboration model development
Product improvement initiation
Nice-to-have
Adapt to different management levels
Understand the big picture
Work for extended periods without supervision
Handle very complex issues
Additional language skills preferable
Key Requirements
BS in Mechanical Engineering
5 years’ experience in service engineering support
9 years’ experience in service engineering support
Ability and willingness to travel (50-90%)
Excellent experience in marine industry
Excellent knowledge of customer service principles