It Technical Advisor Specialist - Contact Center Solutions (ccaas)

Intact Financial

Multiple Locations, , Canada
Base: 109,900 - 134,300 cad annually; bonus/equity...
Hybrid
Contact center system administration
Telephony systems management
System integration with crm and erp
The IT Technical Advisor Specialist is responsible for managing and optimizing contact center solutions to ensure seamless customer experience and efficient tool usage

Job Summary

  • The IT Technical Advisor Specialist is responsible for managing and optimizing contact center solutions to ensure seamless customer experience and efficient tool usage.
  • Intact Financial offers flexible work arrangements, a hybrid work model, multiple wellbeing benefits, and a competitive compensation package including salary, bonus, and share plans.
  • The company values diversity, inclusion, and accessibility, encouraging applications from equity-deserving groups and providing accommodations during recruitment.

Matching Summary

The IT Technical Advisor Specialist is responsible for managing and optimizing contact center solutions to ensure seamless customer experience and efficient tool usage.

Salary

Base: 109,900 - 134,300 CAD annually; Bonus/Equity: 15% annual bonus target with potential payout up to double; Benefits: Flexible work, wellness programs, share plan, pension options

Skills & Requirements

Must-have

  • Contact center system administration
  • Telephony systems management
  • System integration with CRM and ERP
  • Performance monitoring and supervision
  • Security and compliance management
  • Bilingual French and English communication

Nice-to-have

  • Curious mindset and adaptability
  • User training and documentation skills
  • Technology watch and innovation
  • Collaboration with cross-functional teams

Key Requirements

  • Degree in Computer Science or related field
  • 3+ years managing contact center solutions
  • Experience with CCaaS, telephony, and CRM
  • Knowledge of GDPR, PCI-DSS, SOC 2 compliance
  • Automation and scripting skills (Python, PowerShell, Bash)
  • Cloud environment experience (Azure, AWS, Google Cloud)
  • Eligibility to work in Canada

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter