Customer Service Executive

CHEP

Hybrid
First point of contact for customer enquiries
Root cause analysis and problem solving
High-volume workload management
You will act as the first point of contact for all customer enquiries and complaints while taking full ownership of cases from start to resolution

Job Summary

  • You will act as the first point of contact for all customer enquiries and complaints while taking full ownership of cases from start to resolution.
  • The role involves managing a high-volume workload of queries and calls in a fast-paced environment with clear SLA and KPI targets.
  • Employees can maximize work-life balance through a Hybrid Work Model within an inclusive international organization operating in 60 countries.

Matching Summary

You will act as the first point of contact for all customer enquiries and complaints while taking full ownership of cases from start to resolution.

Skills & Requirements

Must-have

  • First point of contact for customer enquiries
  • Root cause analysis and problem solving
  • High-volume workload management
  • Data protection compliance adherence
  • Effective verbal and written communication

Nice-to-have

  • Call centre or helpdesk experience preferred
  • Process improvement initiative skills
  • Building strong stakeholder relationships
  • Adaptability in fast-paced environments
  • Commercial sustainability awareness

Key Requirements

  • Basic IT knowledge required
  • Time management and prioritisation skills essential
  • Call Centre or Helpdesk experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter