Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Leadership and team supervision
Veterinary software systems
At AmeriVet, your work helps deliver essential high-quality care for pets and families, supported by a network of local leaders and veterinary experts

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families, supported by a network of local leaders and veterinary experts.
  • The role includes supervising and mentoring CSR team members, managing front desk operations, and ensuring exceptional customer service with empathy and professionalism.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive environment focused on employee growth and well-being.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families, supported by a network of local leaders and veterinary experts.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership and team supervision
  • Veterinary software systems
  • Appointment scheduling and billing
  • Fast-paced team environment
  • Compassionate client communication

Nice-to-have

  • Mentorship and career development
  • Collaborative and supportive culture
  • Problem-solving skills
  • Organizational skills
  • Accountability and encouragement

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience preferred
  • Experience with veterinary software preferred

Work Rights

Not specified

Tailored Resume

Cover Letter