You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us
Job Summary
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.
Matching Summary
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
Skills & Requirements
Must-have
eCommerce product knowledge
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
high volume inquiries management
customer service focus
Nice-to-have
innovative thinkers
flexible work schedule
work from home flexibility
collaboration focus
passion for finding solutions
Key Requirements
Prior technical troubleshooting expertise
Experience with payment gateway
Technical understanding of APIs
Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
Experience with high volume inquiries across multiple channels