The resource will be responsible for the design and development of CTI solutions integrated with CRM, contact center, and telephony platforms
Job Summary
The resource will be responsible for the design and development of CTI solutions integrated with CRM, contact center, and telephony platforms.
The role involves managing the voice infrastructure, IVR, dialer, and softphone, ensuring service quality and continuity.
Humanitas offers a 360° well-being program, work-life balance tools, and professional development opportunities in a dynamic and technologically advanced environment.
Matching Summary
The resource will be responsible for the design and development of CTI solutions integrated with CRM, contact center, and telephony platforms.
Skills & Requirements
Must-have
CTI and VoIP systems experience
SIP, RTP, SBC, PBX, ACD protocols
CRM and API integration
Scripting or programming skills
Critical situation management
Nice-to-have
Teamwork and collaboration skills
Problem-solving orientation
Interest in healthcare innovation
Complex contact center environments
Healthcare security and privacy knowledge
Key Requirements
At least 5 years of CTI and VoIP experience
Degree in Computer Science, Computer Engineering, or STEM
Familiarity with CTI platforms (Genesys, Avaya, Cisco, Asterisk)