The role is responsible for delivering the end-to-end service of Business Transition including managing Service Request Forms and facilitating project management deliverables
Job Summary
The role is responsible for delivering the end-to-end service of Business Transition including managing Service Request Forms and facilitating project management deliverables.
Candidates will drive continuous improvement initiatives and process automation to achieve efficiency and high-quality transformation outcomes across GFS operations.
The position requires collaborating with diverse stakeholders locally and internationally while ensuring compliance with governance standards and timely SOW renewals.
Matching Summary
The role is responsible for delivering the end-to-end service of Business Transition including managing Service Request Forms and facilitating project management deliverables.
Skills & Requirements
Must-have
Manage Service Request Forms lifecycle
Coordinate end-to-end finance migration
Review SLA KPI TAT metrics
Renew Statements of Work documents
Complete outsourcing due diligence forms
Identify process standardization opportunities
Nice-to-have
Strong stakeholder management skills
Experience in MNC shared services
Process improvement and automation knowledge
Collaboration with IT counterparts
Customer satisfaction survey analysis
Key Requirements
University Degree in Finance/Accounting/Business IT
5 years working in Finance/Accounting with Shared Services