Reservationist - Remote

Giants Ridge

Base: $18.00 usd hourly; bonus/equity: not specifi...
High volume call center operations
Multi-channel guest communication skills
Accurate rate quoting and booking
The Reservations Agent must manage high-volume activities across voice, email, SMS, and website chat channels

Job Summary

  • The Reservations Agent must manage high-volume activities across voice, email, SMS, and website chat channels.
  • Candidates are expected to actively sell rooms and packages while accurately quoting rates and policies to guests.
  • The role requires a full working knowledge of company brands, locations, amenities, and digital campaigns to ensure accurate guest communication.

Matching Summary

The Reservations Agent must manage high-volume activities across voice, email, SMS, and website chat channels.

Salary

Base: $18.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume call center operations
  • Multi-channel guest communication skills
  • Accurate rate quoting and booking
  • Active room sales and upselling
  • Proficiency with Office 365 tools

Nice-to-have

  • Previous hotel or reservations experience
  • Property Management System (PMS) knowledge
  • Strong problem-solving abilities
  • Ability to work holidays and weekends
  • Knowledge of local area events and promotions

Key Requirements

  • High School Diploma required
  • Minimum 18 years of age
  • English reading and writing proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter