Customer Success Team Lead - Dutch Market

Qred Group

Stockholm, Sweden
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Collections strategy execution
Team leadership and mentoring
Crm task allocation management
** Qred Group is seeking a Customer Success Team Lead for the Dutch market to define and execute collections strategies while leading a team in a dynamic fintech environment. The role requires both analytical skills and emotional intelligence to enhance customer relationships and ensure compliance with local regulations. **

Job Summary

  • Qred is building the bank for small businesses with a focus on smart technology and human judgment to make financing simple and fair.
  • The role requires bridging the gap between hard numbers and human service to ensure the collections process scales with heart.
  • This position offers full ownership, access to cutting-edge techniques, and a non-bureaucratic culture where ideas move quickly to action.

Matching Summary

Match Score: 75

** Qred Group is seeking a Customer Success Team Lead for the Dutch market to define and execute collections strategies while leading a team in a dynamic fintech environment. The role requires both analytical skills and emotional intelligence to enhance customer relationships and ensure compliance with local regulations. **

Skills & Requirements

Must-have

  • Collections strategy execution
  • Team leadership and mentoring
  • CRM task allocation management
  • Dutch and English fluency
  • AML and KYC compliance knowledge

Nice-to-have

  • Emotional intelligence in debt recovery
  • Automation of manual workflows
  • Third-party collection partnerships
  • Scalable framework development
  • Bachelor's degree in relevant field

Key Requirements

  • Few years experience in collections or credit management
  • Experience leading teams in high-volume environments
  • Professional fluency in Dutch and English
  • Strong technical proficiency in CRM systems
  • Familiarity with Dutch regulatory requirements like GDPR

Work Rights

Not specified

Tailored Resume

Cover Letter