Primary location base pyy range: $158,400 usd - $2...
Fully remote
Customer experience strategy execution
Cross-functional program management
Executive presentation development
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments
Job Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Salary
Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
Customer Experience Strategy Execution
Cross-functional Program Management
Executive Presentation Development
Stakeholder Management
Operational Excellence
Nice-to-have
Thrives on ambiguity
Moves fast
Courageous collaborators
Sun-drenched optimism
Passion for customer service
Key Requirements
7+ years experience in business operations / strategy consulting
2+ years experience supporting enterprise-wide programs