The Guest Service Officer position at Plaza Premium Lounge Singapore involves managing guest service operations, ensuring customer satisfaction, and maintaining lounge facilities. Ideal candidates should have a background in hospitality, strong interpersonal skills, and the ability to work flexible hours, including weekends and holidays
Job Summary
The role involves coordinating guest service operations and attending to information requests from travelers in the airport lounge.
Employees are responsible for greeting guests, collecting payments, and ensuring the functionality and cleanliness of all lounge facilities.
The position requires working flexible shifts including mornings, afternoons, nights, weekends, and public holidays to maintain high customer satisfaction.
Matching Summary
Match Score: 85
The Guest Service Officer position at Plaza Premium Lounge Singapore involves managing guest service operations, ensuring customer satisfaction, and maintaining lounge facilities. Ideal candidates should have a background in hospitality, strong interpersonal skills, and the ability to work flexible hours, including weekends and holidays.
Skills & Requirements
Must-have
Greet and receive guests at front counter
Collect payments before lounge entry
Assist with internet access requirements
Arrange shower facilities for customers
Conduct regular cleanliness checks
Maintain customer satisfaction targets
Perform shift work including weekends
Nice-to-have
Relevant experience in hotel or hospitality
Outgoing and presentable demeanor
Good interpersonal communication skills
Ability to work independently under pressure
Excellent command of spoken English
Willingness to handle ad hoc projects
Key Requirements
Excellent command of spoken and written English
Relevant experience in hotel or hospitality (advantage)