Ai Support Operations Manager

Zocdoc

New York, NY, United States
Base: $132,300 - $170,000 usd; bonus/equity: not s...
On-site
Ai-powered support workflows
Customer support operations
Cx tooling
As an AI Support Operations Manager, you’ll own how AI is designed and scaled across chat, voice, and email, helping automate repetitive work so our teams can focus on complex, human-centered interactions

Job Summary

  • As an AI Support Operations Manager, you’ll own how AI is designed and scaled across chat, voice, and email, helping automate repetitive work so our teams can focus on complex, human-centered interactions.
  • Your day to day includes full ownership of AI-powered support workflows, including design, configuration, testing, and ongoing optimization across platforms like Forethought AI.
  • Zocdoc offers a flexible, hybrid work environment, unlimited vacation, 100% paid employee health benefit options, and a competitive salary range of $132,300 - $170,000 USD.

Matching Summary

As an AI Support Operations Manager, you’ll own how AI is designed and scaled across chat, voice, and email, helping automate repetitive work so our teams can focus on complex, human-centered interactions.

Salary

Base: $132,300 - $170,000 USD; Bonus/Equity: Not specified; Benefits: 100% paid employee health benefit options, Unlimited Vacation, 401(k) with employer funded match, Sabbatical leave, etc.

Skills & Requirements

Must-have

  • AI-powered support workflows
  • customer support operations
  • CX tooling
  • automation and optimization
  • cross-functional collaboration
  • performance metric improvement

Nice-to-have

  • improving customer experiences
  • driving innovation
  • elevating human side of support
  • solving complex operational problems
  • turning ambiguity into solutions

Key Requirements

  • 5–7 years of experience
  • 3–5 years in customer support operations
  • Hands-on AI support tools experience
  • Experience translating support processes
  • Proven ability to improve performance metrics
  • Experience managing external vendors

Work Rights

Not specified

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