Bank of America is seeking a Client Services Representative II for their Newark, DE location, specifically for the second shift. The role involves resolving client requests through various communication channels while maintaining a focus on customer service and relationship-building
Job Summary
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Matching Summary
Match Score: 85
Bank of America is seeking a Client Services Representative II for their Newark, DE location, specifically for the second shift. The role involves resolving client requests through various communication channels while maintaining a focus on customer service and relationship-building.
Skills & Requirements
Must-have
Inbound contact center environment
Resolving routine client requests
Accuracy and logic application
Multi-tasking and system toggling
Delivering great client experience
Answering client questions and resolving problems
Nice-to-have
Passion, integrity, commitment, and drive
Understanding life events' financial impact
Proactive client relationship deepening
Team player attitude
Comfortable receiving feedback and coaching
Key Requirements
1+ years customer/client service experience
Intermediate computer proficiency
Excellent attendance and reliability
High School Diploma / GED / Secondary School or equivalent