Own the quality and operational performance of payout partners across the global Thunes network, defining and monitoring key network quality metrics
Job Summary
Own the quality and operational performance of payout partners across the global Thunes network, defining and monitoring key network quality metrics.
Lead investigations into payment failures and operational disruptions, driving structured root cause analysis to implement immediate fixes and long-term improvements.
Lead and develop a Global team of Partner Quality specialists across multiple regions, fostering a culture of ownership, curiosity, and continuous improvement.
Matching Summary
Own the quality and operational performance of payout partners across the global Thunes network, defining and monitoring key network quality metrics.
Skills & Requirements
Must-have
Partner network quality and performance
Root cause analysis and problem resolution
Network optimisation and continuous improvement
Global team leadership
Cross-functional collaboration
Operational data and insights
Nice-to-have
Action-oriented mindset
Curious and improvement-driven
Comfortable in fast-paced scaling organization
Strong communicator and influencer
Collaborative across cultures and functions
Key Requirements
4+ years of experience in operations, payments operations, partner management, or customer experience roles
Experience in the fintech, payments, or financial services industry
Proven experience leading teams and driving operational improvement initiatives
Experience working with global partner or vendor ecosystems