Help Desk Agent

Lexmark

Sla and kpi management
Customer p&l management
Contract amendments execution
The role is responsible for managing the delivery of contracted services to ensure SLAs and KPIs are met or exceeded

Job Summary

  • The role is responsible for managing the delivery of contracted services to ensure SLAs and KPIs are met or exceeded.
  • Candidates will manage Customer P&L, contract amendments, and execute customer governance while maintaining strong client relationships.
  • This position involves day-to-day support including install base accuracy, hardware orders, device change management, and consumables forecasting.

Matching Summary

The role is responsible for managing the delivery of contracted services to ensure SLAs and KPIs are met or exceeded.

Skills & Requirements

Must-have

  • SLA and KPI management
  • Customer P&L management
  • Contract amendments execution
  • Vendor management
  • Hardware order processing
  • Device change management

Nice-to-have

  • Continuous improvement ideas
  • Strong client relationship building
  • Innovator mindset
  • Client training needs assessment
  • Global technology leader experience

Work Rights

Not specified

Tailored Resume

Cover Letter