The role uniquely blends hands-on engineering, development assistance, and high-tier support, performing functions across Consultative Support, Engineering, and Support
Job Summary
The role uniquely blends hands-on engineering, development assistance, and high-tier support, performing functions across Consultative Support, Engineering, and Support.
Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs).
Be available for scheduling and on-call needs to deliver high-quality 24x7 support in a global, distributed environment, including up to 35% estimated onsite regional travel.
Matching Summary
The role uniquely blends hands-on engineering, development assistance, and high-tier support, performing functions across Consultative Support, Engineering, and Support.
Skills & Requirements
Must-have
distributed database management systems
OLAP
Cloud/SaaS platforms
distributed systems software engineering
Kubernetes
big data
Nice-to-have
customer-facing role
self-driven, curious, eager to learn
teamwork, global engagement, empathy
sense of adventure and urgency
Key Requirements
5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles
5+ years of relevant industry experience
Expertise with a public cloud provider (AWS, GCP, Azure)