The Post Office Associate is an experienced frontline role responsible for handling complex postal transactions, providing advanced customer service, and supporting the Branch Manager in daily branch operations
Job Summary
The Post Office Associate is an experienced frontline role responsible for handling complex postal transactions, providing advanced customer service, and supporting the Branch Manager in daily branch operations.
Process complex postal transactions including registered mail, international parcels, insurance, and special delivery services.
Serve as the primary point of contact for escalated customer inquiries and complaints.
Matching Summary
The Post Office Associate is an experienced frontline role responsible for handling complex postal transactions, providing advanced customer service, and supporting the Branch Manager in daily branch operations.
Skills & Requirements
Must-have
Handling complex postal transactions
Advanced customer service
Cashier duties and till accuracy
Knowledge of postal rates and regulations
Promoting PosBru products and services
Nice-to-have
Supporting branch marketing initiatives
Growing your own career
Building bonds and empowering growth
Key Requirements
Diploma in Business Administration, Management, or related field
O-level with relevant experience may be considered
1-2 years experience in customer facing roles
Good communication skills in Malay and basic English