The role ensures the stability and continuous operation of FNZ's production platforms across global clients through daily checks and incident response
Job Summary
The role ensures the stability and continuous operation of FNZ's production platforms across global clients through daily checks and incident response.
Analysts are expected to conduct first-line investigations using log analysis and SQL queries while adhering to strict operational playbooks.
The company offers rapid career growth within a mission-led organization impacting over 20 million investors worldwide.
Matching Summary
The role ensures the stability and continuous operation of FNZ's production platforms across global clients through daily checks and incident response.
Skills & Requirements
Must-have
2-5 years production support experience
Strong SQL skills for data debugging
Log analysis and incident triage capabilities
Familiarity with ITIL concepts
Ability to follow SOPs and runbooks
Nice-to-have
Experience with Splunk or NewRelic tools
Knowledge of .NET ecosystem and SQL Server
Understanding of financial services workflows
Contribution to knowledge management systems
Key Requirements
2-5 years in Production or Application Support
Strong proficiency in writing SQL queries
Experience with ITIL Incident and Problem Management