Student Tech Support Specialist - Oit

Emory University

Atlanta, GA, US
**
Bachelor's degree required
Two years of it support experience
Windows and mac os proficiency
** Emory University is seeking a Student Tech Support Specialist to manage the daily operations of the Student Technology Support desk, providing technical assistance for student-owned devices. The role involves supervising student staff, enhancing service offerings, and maintaining technology-rich learning environments on campus. **

Job Summary

  • The Student Technology Support Specialist manages daily in-person operations of the Student Technology Support desk at Emory University's Computing Center.
  • This role involves providing technical assistance for student-owned devices, including Wi-Fi configuration, OS installations, and malware remediation.
  • The position requires supervising student staff between specific hours and collaborating with faculty to implement system enhancements.

Matching Summary

Match Score: 75

** Emory University is seeking a Student Tech Support Specialist to manage the daily operations of the Student Technology Support desk, providing technical assistance for student-owned devices. The role involves supervising student staff, enhancing service offerings, and maintaining technology-rich learning environments on campus. **

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Two years of IT support experience
  • Windows and Mac OS proficiency
  • Network troubleshooting skills
  • Hardware diagnosis and repair
  • Supervise student staff shifts

Nice-to-have

  • Experience with IT Service Management tools
  • Staff management background
  • Service desk supervision experience
  • Knowledge base article creation
  • Workshop development skills
  • Vendor partnership experience

Key Requirements

  • Bachelor's degree
  • Two years of relevant experience
  • Proficiency in Windows and Mac operating systems
  • Computer network troubleshooting skills
  • Hardware diagnosis experience
  • Ability to lift items up to 50 lbs

Work Rights

Not specified

Tailored Resume

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