Client Service Officer

HUB24 Limited

Gold Coast, Australia
Hybrid
Proven client service experience in a call centre environment
Strong written and verbal communication skills
Ability to resolve questions via phone interaction
HUB24 is looking for a Client Service Officer to join their award-winning contact centre on the Gold Coast or Sydney team

Job Summary

  • HUB24 is looking for a Client Service Officer to join their award-winning contact centre on the Gold Coast or Sydney team.
  • The role involves managing inbound and outbound enquiries, drafting client communications, and servicing key advisers and dealer groups.
  • This is a hybrid position requiring two days in-office per week after a 2-3 month training period, operating on a rotating roster between 8am and 7pm.

Matching Summary

HUB24 is looking for a Client Service Officer to join their award-winning contact centre on the Gold Coast or Sydney team.

Skills & Requirements

Must-have

  • Proven client service experience in a call centre environment
  • Strong written and verbal communication skills
  • Ability to resolve questions via phone interaction

Nice-to-have

  • Superannuation or managed funds experience
  • Knowledge of insurance or banking products
  • Familiarity with platform products and wrap services
  • Energised by supporting clients through outstanding interactions

Key Requirements

  • Call centre environment experience required
  • Police check required for successful candidates

Work Rights

Not specified

Tailored Resume

Cover Letter