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Johnson & Johnson is seeking a Senior Supervisor for Non-Technical Customer Service to enhance customer satisfaction and streamline supply chain solutions in Zuchwil, Switzerland. The ideal candidate will possess a strong background in supply chain management within the MedTech industry, emphasizing customer-centric approaches and operational excellence.
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Job Summary
The role drives customer satisfaction by translating customer needs into sustainable, end-to-end supply chain solutions.
This position acts as a connector across Customer Service, Warehouse, and Commercial teams to eliminate interfaces and reduce complexity.
Following the planned separation of Johnson & Johnson's Orthopaedics business, successful candidates will become employees of DePuy Synthes.
Matching Summary
Match Score: 75
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Johnson & Johnson is seeking a Senior Supervisor for Non-Technical Customer Service to enhance customer satisfaction and streamline supply chain solutions in Zuchwil, Switzerland. The ideal candidate will possess a strong background in supply chain management within the MedTech industry, emphasizing customer-centric approaches and operational excellence.
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Skills & Requirements
Must-have
5+ years Supply Chain or MedTech experience
End-to-end process design and implementation
Cross-functional stakeholder coordination
Nice-to-have
Strong customer centricity mindset
Continuous improvement initiatives
Inclusive leadership capabilities
Key Requirements
Bachelor's degree in Supply Chain, Operations, Business Administration, Engineering or related field
5+ years of experience in Supply Chain or MedTech industry
Proven experience aligning and coordinating Customer Service, Warehouse, and Commercial stakeholders