Southern Water Customer Service Advisor

Capita (digital)

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
Customer issues and concerns answered efficiently
Excellent customer experience
Customer-focused, right first-time service
Ensures that customer issues and concerns are answered efficiently and effectively

Job Summary

  • Ensures that customer issues and concerns are answered efficiently and effectively.
  • To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.
  • More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

Matching Summary

Ensures that customer issues and concerns are answered efficiently and effectively.

Salary

Base: £24,043.50 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer issues and concerns answered efficiently
  • excellent customer experience
  • customer-focused, right first-time service
  • accurately capture data
  • interpersonal and organisational skills
  • highly effective verbal and written communication

Nice-to-have

  • demonstrate empathy and ownership
  • inspiring customer confidence
  • self-motivated
  • mentoring and supporting team members

Key Requirements

  • Data protection legislation compliance
  • Telephone and computer literate

Work Rights

Not specified

Tailored Resume

Cover Letter