As a Customer Success Team Lead, you will manage a small team to deliver value, protect revenue, and grow key accounts in a competitive market
Job Summary
As a Customer Success Team Lead, you will manage a small team to deliver value, protect revenue, and grow key accounts in a competitive market.
The role offers flexible working arrangements with a 3:2 hybrid model, a supportive team environment, and benefits including 23 days holiday plus bank holidays and a company pension scheme.
Success is measured by improved revenue retention, accurate renewal forecasting, reduced churn, and increased expansion revenue through customer success initiatives.
Matching Summary
As a Customer Success Team Lead, you will manage a small team to deliver value, protect revenue, and grow key accounts in a competitive market.
Skills & Requirements
Must-have
Customer Success Team Leadership
Renewal Strategy and Forecasting
Customer Retention and Expansion
Stakeholder Management at Senior Levels
Customer Communications and Events
Cross-Functional Collaboration
Nice-to-have
Experience in SaaS or Technology Company
AI-Enabled Process Optimization
Customer Marketing Channel Experience
Proactive Risk Identification
Data-Led Decision Making
Flexible Hybrid Working
Key Requirements
Proven experience in Customer Success or Account Management
Experience managing a small team
Direct ownership of commercial renewals and retention targets