Customer Success Account Manager - Signature - Rural Az
Ibstock
Phoenix, Arizona, United States
Manage high volume of smaller customers
Drive customer satisfaction and retention
Leverage dashboards and reporting
The Signature Customer Success Account Manager will manage a high volume of smaller customers while driving customer satisfaction and retention at scale
Job Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers while driving customer satisfaction and retention at scale.
Key responsibilities include serving as the primary point of contact, handling routine inquiries, and coordinating with sales and support teams to deliver supply chain solutions.
The ideal candidate must be located in the Phoenix, AZ area to cover territories including Flagstaff, Kingman, Bullhead City, and Yuma.
Matching Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers while driving customer satisfaction and retention at scale.
Skills & Requirements
Must-have
Manage high volume of smaller customers
Drive customer satisfaction and retention
Leverage dashboards and reporting
Identify low-touch upsell opportunities
Nice-to-have
Strong organizational skills
Data-driven mindset
Ability to lead teams
Value-driven guidance
Key Requirements
0–4 years in customer success or support roles
SMB account management experience
Must be a U.S. Citizen or National
Alien lawfully admitted for permanent residence
Alien authorized to work in the U.S.
Work Rights
Must have US citizenship, PR, or work authorization